Terms Conditions

TERMS & BOOKING CONDITIONS

Pricing : es are according to category of accommodation , vehicles and others services mentioned on each tour programme.

Reservations The reservation should be sent by fax, mail, or e-mail to :

VE Travel

Add : 14 A Lo Su St Hoan Kiem - HANOI - VIETNAM

Tel : (84.24)35532918  Fax : (84.24) 39233966

Hotline : 84.9.15305656

Email : info@vietnamexploretravel.com

Http://www.vietnamexploretravel.com 

The reservation is effective only when you already reconfirmed it and transfer a certain deposit to VE TRAVEL.

Confirmation

You should reconfirm your reservation and send deposit to VE  Travel at least 10 working days before your arrival in Vietnam. Your reservation is effective only when you have done this confirmation already.

Cancellation 

If a client decides not to participate in the tour the deposit will be forfeited to cover communication expenses and cancellation charges. f you cancel 30 days before your arrival, we will refund you the full deposit amount. 10 -20 days before your arrival, we will charge 50% of the deposit amount 7 days before your arrival, we will charge the full deposit amount.

Deposits   VE Travel must receive a deposit from the client as 20% of total tour cost at least 7 working days before the client's arrival. Deposit should be sent by bank draft or transfer to bank account of VE  Travel.

Payment 

After customers arrive in Vietnam the balance will be regulated or transferred to our bank account of VE Travel  Beneficiary name: Viet Nam Explore Travel

address: Add : 14A Lo Su st, Hoan Kiem , HANOI - VIETNAM  Beneficiary Account number: 12510000.678415 Bank name: BIDV DONG DO Thai Ha Dong Da Ha NoiCau Giay Dist - Ha Noi, Vietnam 

Note: bank fees is on your side (Please choose OUR fees and take note "NO DEDUCTION" or "FULL VALUE")

Credit transfer of which expenses are with the load of Client/Agency will be carried out through the above account

Liquid: only after the agreement of the two parts

Travellers'cheque: only after the agreement of the two parts; 2.5% of expenses are with the load of Client/ Agency

For paying by credit card, please fill in the form below, fax or email to us ( this is the better way for payment)

Customer name

E-mail

Phone number

* Fax Address

* City

* Country

* Receiver address Fax number: +0084.2439233966 International We would like to clarify the amount of money ... (by credit card with exchange fee: 2% for Visa/ Master card, 3% for Amex/ JCB card, free for Domestic card)

For secure payment online through www.onepay.vn (Vietnamese secure payment system with exchange fees:

3% for Visa/ Master card,

4% for Amex/ JCB card,

1% for Domestic card).

Please fill in the form below:

Customer name

* E-mail

* Phone number

* Fax Address

* City

* Country

* Receiver address Once receiving your information, we will send you a secure link for payment online.

Note: (*) means necessary information.

Insurance

Upon request. Insurance fees is 1.5USD/day/ person, cover with accident insurance up to 10000 USD (Ten thousands US dollars) at Vietnam Insurance Company (BaoViet ).

Meals

Breakfast is not always included. We let you have more choices of lunch or dinner and your total tour cost can be reduced. Generally in remote areas you should let VE  travel take care of your meals because it probably quite difficult for you to arrange it on your own.

Budget hotels: Generally these are small guest houses or minihotels: basic room with or without A/C, private bathroom. The predominant level of accommodation. A/C, satellite T.V, adequate restaurant for breakfast if not lunch and dinner, IDD line at reception, worthy of 2stars to 3 stars international hotel .

Deluxe hotels: Worthy of 3stars to 5 stars international hotel. A/C, 24 hour room service, often large rooms and good views, choice of oriental and western cuisine, IDD lines in each room, business centre, etc.

NOTE: In some areas, especially in remote areas, there is no choice of standard or Deluxe hotels, but sometimes there is only Budget, and there is only guest house with basic condition.